Terms and Conditions

Welcome to the Terms and Conditions page of Alive Wellness Clinics. This page outlines the terms and conditions that govern the use of our website, products, and services. By accessing or using our website, you agree to comply with these terms and conditions. Please read them carefully before using our website, products, or services. These terms and conditions apply to all visitors, users, and others who access or use our website, products, or services.

ELIGIBILITY

Our services are only available within India, and we do not offer our services to individuals outside of India. Our website is hosted in India and is subject to the laws governing the Republic of India. If you are under the age of 18, you should have the involvement and consent of a parent or guardian to use our services.

We reserve the right to refuse service to anyone who we deem is not a suitable candidate for our services, or who violates our terms and conditions. By using our skincare consultation services or using the website to view or purchase offered products, you represent and warrant that you are eligible to use our services and that all information provided by you is accurate and complete.

SERVICES AND PRODUCTS

Alive Wellness Clinics offers a range of services and products related to skin care.

These include online consultations with licensed dermatologists, cosmetic procedures, and arange of skincare products. Our services and products are designed to address various skin conditions and concerns, such as acne, aging, pigmentation, and more.

Please note that our services and products have certain limitations and exclusions. Our online consultations are not intended to replace an in-person consultation with a licensed dermatologist.

Our cosmetic procedures may not be suitable for everyone, and we may refuse to perform a procedure if we deem it unsafe or unsuitable for a particular individual. Additionally, our skincare products may not be effective for all skin types and conditions, and we make no guarantees as to their efficacy.

It is important to consult with a specialist dermatologist before using any of our products or services, particularly if you have any pre-existing medical conditions or concerns. By using our services and products, you acknowledge and accept these limitations, exclusions, and disclaimers.
Alive Wellness shall not be responsible for the quality of products and/or services provided by the third-party advertiser/brands/companies and the same shall be the sole responsibility of the third party institutions.

APPOINTMENT BOOKING

If you wish to make an appointment with Alive Wellness Clinics online, you can do so by visiting our website and selecting the “Book Now” button. Please note that availability may vary and we cannot guarantee immediate appointments. We reserve the right to cancel or reschedule appointments at our discretion. If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance to avoid any cancellation fees.

PAYMENT and REFUNDS

Alive Wellness Clinics accepts payment via multiple payment methods including credit/debit cards, net banking, UPI, and wallets. The pricing for services and products is mentioned on our website and may be subject to change without prior notice.
We offer refunds on a case-by-case basis, as mentioned in our refund policy. In general, refunds will only be given in case of defective products or services. To request a refund, please contact our customer service team via phone or email, and fill out the refund request form. The refund process may take up to 5-7 days, and the refunded amount will be credited to the original payment method (except CoD) or the customer’s wallet on our website.

Please note that customized items and products that have been opened or used are not eligible for refunds. Sale or clearance items are also non-refundable.

PRIVACY POLICY

Alive Welness is committed to protecting the privacy and security of our clients. We recognize the importance of safeguarding personal information and we comply with all applicable privacy laws and regulations. Our Privacy Policy explains how we collect, use, disclose, and protect personal information. By accessing or using our website, products, or services, you agree to the terms of our Privacy Policy.

INTELLECTUAL PROPERTY

The content of our website, including but not limited to text, graphics, logos, images, and software, is the property of Alive Wellness and is protected by Indian and international copyright laws. Alive Wellness’ trademarks, service marks, and logos used and displayed on the website are registered and unregistered trademarks of Alive Wellness Clinics. All other trademarks, service marks, and logos used on the website are the property of their respective owners. Users are prohibited from using any content from the website without the prior written consent of Alive Wellness Clinics

GOVERNING LAW

The governing law that applies to the Terms and Conditions page of Alive Wellness is the law of New Delhi, India. Any disputes that arise from the use of our website, products, or services will be subject to the exclusive jurisdiction of the courts in Delhi, India.

UPDATES AND AMENDMENTS

The skin clinic reserves the right to update or amend these Terms and Conditions at any time. Any changes to the Terms and Conditions will be posted on this page, and the date of the last revision will be updated accordingly. It is the responsibility of the users to review these Terms and Conditions periodically and be aware of any changes. By continuing to access or use the website, products, or services after any revisions have been made, users agree to be bound by the revised Terms and Conditions. If any user does not agree with the new Terms and Conditions, they should immediately discontinue the use of the website, products, or services. By using the website, you expressly relieve the website / its holding company/ directors/ officers from any and all liability arising from your use of this website as aforesaid.

LIMITATIONS OF LIABILITY

in no event shall Alive Wellness Clinics, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any
(i) errors, mistakes, or inaccuracies of content,
(ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our website, services, products,
(iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein,
(iv) any interruption or cessation of transmission to or from our website,
(v) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our website by any third party, and/or
(vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction. You specifically acknowledge that Alive Wellness Clinics shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you. The website is controlled and offered by Alive Wellness Clinics from its facilities in India. Those who access or use our website from other jurisdictions do so at their own volition and are responsible for compliance with applicable laws.

INDEMNITY

You agree to defend, indemnify and hold harmless Alive Wellness, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:
(i) your use of and access to the website, services, products;
(ii) your violation of any term of these Terms of Use;
(iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or
(iv) any claim that one of your User Submissions caused damage to a third party. This defense and indemnification obligation will survive these Terms of Use and your use of the website.

CONSENT

I hereby authorize and give consent to Dr Chiranjiv Chhabra Skin & Wellness Centre Private Limited.. to send me, either through itself or through any third-party service provider, from time-to-time various information I alerts I SMS I other messages or calls or commercial communication, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with National Do Not Call Registry/ listed in National Customer Preference Register or not. I also confirm that by sending any of such messages I calls, I will not hold ASBL its third-party service provider liable I institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 201O or such other applicable regulations including any amendment thereof, as may be applicable from time to time. It will be auto renewed every month and if you want to stop this service, please write an email to connect@alivewellnessclinics.com and call our support number +919355649500.

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